Privacy policy defines the collection, maintenance, usage, and disclosure of privacy information collected by SpineSoft using our website (www.SpineSoft.ca), or any other medium related to sales and marketing of SpineSoft products. In this Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, your Contacts and other personal information collected through the Website.

1. INFORMATION COLLECTION:

SpineSoft may collect personal information as filled on registration or other forms on the website. SpineSoft may collect some or all the following information:

• Name
• Username & password
• Email Address
• Date of Birth/Age
• Gender
• Address (billing and shipping)
• Telephone Numbers
• Payment information (Credit Card, Debit Card, PayPal etc.)

Additional information may be collected on web forms related to product information, product purchase, or product feedback. SpineSoft also collects information when user subscribes to newsletters, blogs, coupons or, any other promotional information. SpineSoft may also gather personal information when client participates in entering data on any feedback forms, customer surveys, product reviews, or any other kind of information collection. SpineSoft collects user’s personal information to create user profile and login information to maintain their personalization on the website. SpineSoft collects and records consumer information when any communication happens via email, phone, or any other communication mode. SpineSoft also conducts contests, interviews, and other promotions from time to time where user’s personal information is collected.

You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to SpineSoft.

2. THIRD PARTY WEBSITES

Our privacy policy only applies to the content and materiel provided directly on www.SpineSoft.ca and does not apply to any other site which sells, markets, follow, or adores SpineSoft products. Our site may contain links to one or multiple third-party websites, documents, or webpages, however, those websites, documents, or webpages are not governed by SpineSoft’s privacy policy. We advise our users to review and read the privacy policy of these third-party websites, documents, or webpages by visiting their online or paper content. SpineSoft will not be responsible for any personal information disclosed to such sites.

3. COOKIES AND IP ADDRESS

Cookies is a set of information stored on your personal laptop or mobile device to improve the performance of the website. Most modern web browsers accept cookies by default. Although cookies are a widely and commonly used concept in web browsing, you can still disable storing the cookies from SpineSoft by updating your computer settings. Disabling cookies from SpineSoft may result in lower performance or unavailability of full features of www.SpineSoft.ca. To get better understanding of how cookies work, please search and read materiel on internet.

SpineSoft may also record the IP Address of the network from where information request is coming. SpineSoft may use this information to identify users to enforce compliance to our policies and terms, to diagnose server issues, or to protect employees, partners, users, customers, and others.

4. THIRD PARTY ANALYTICS AND TRACKING 

To improve our services and products, SpineSoft consistently collects and analyze website user data using both manual and automated processes. We use this data to understand the website traffic on our website, provide product options based on user behavior, and provide better user experience. These processes may or may not include third parties, such as Google Analytics. SpineSoft collaborate with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other website likely to be of interest to you. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visit www.networkadvertising.org

5. PROTECTION OF YOUR INFORMATION 

SpineSoft takes adequate measures and have developed processes to make sure that no loss or theft of personal data occurs thru the usage of our website. However, in today’s internet world, we cannot guarantee that this will never happen. We, periodically review and update our network security policy and the processes around that to minimize any unauthorized access, theft, loss, or unsolicited modification of user data.

6. DISCLOSURE OF YOUR INFORMATION 

SpineSoft may disclose your personal information to businesses/users outside of SpineSoft, in certain conditions, for conducting our business transactions and marketing events. Some of these outside businesses are either our partners or service providers. E.g. SpineSoft will disclose required information to our delivery/shipping partner(s), or to our marketing agency for promotions and contests, or to our call center partners to identify the users. SpineSoft may also share personal information with our service providers like financial, legal, or insurance companies to discuss or resolve any questions or issues. SpineSoft will never disclose this information to third party to market products other than sold by SpineSoft.

7. RETENTION OF YOUR PERSONAL INFORMATION The personal information provided by our users will be retained by SpineSoft in accordance with applicable local laws. SpineSoft will also take full caution to destroy or delete the personal information, as and when SpineSoft thinks that this is not required anymore. 

8. REVISIONS TO THIS PRIVACY POLICY 

SpineSoft has complete rights to modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. Any such updates to the policy will be applicable immediately for all interactions done on our website. It will be user’s responsibility to review and read the privacy policy as and when user thinks so. SpineSoft will not send any notifications or will not highlight on the website when any such revisions are posted. SpineSoft will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law. 

9. CONSENT

BY SUBMITTING PERSONAL INFORMATION TO SPINESOFT EMPLOYESS, ITS BUSINESS PARTNERS, ITS SERVICE PROVIDERS, SERVICE AGENTS, YOU AGREE THAT SPINESOFT MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting SpineSoft via contact information provided below. 

 For any questions, suggestions, or concerns regarding our privacy policy, feel free to drop us an email at enquiry@spinesoft.ca.